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TERMS AND CONDITIONS

These conditions govern all bookings made by users with VUVOYAGE CO.LTD (VUVOYAGE) registered in Vietnam (business license number 410.401.0731) on our website www.vuvoyages.vn (the website). The following general terms and conditions apply however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.

 

A. GENERAL TERMS AND CONDITIONS

  1. Vu Voyage Co.Ltd has taken due care and responsibility to verify and check all information on our website as at the time of compilation. However, product information posted on the website is based on information collected from suppliers in Vietnam and worldwide. Actual services and prices are subject to change without notice.
  2. It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our website. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.
  3. All our advertised travel arrangements are subject to availability.
  4. Vu Voyage Co.Ltd are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action, acts of others whom we do not have control over.


B. BOOKING TERMS AND CONDITIONS

Bookings:

  • Any booking made shall be deemed to be an offer by you to purchase the relevant accommodation and/or travel arrangements subject to these booking conditions. In most circumstances Orders, with the exception of Orders that relate to Special Event Periods will be accepted on the website up to 24 hours prior to the date of arrival. No contract between you and us for accommodation or travel arrangements shall come into existence until we accept your Order and (a) issue a booking ID; and (b) issue a Confirmation by email or fax.
  • It is your responsibility to ensure that any information for Travelers which is given to you by us or any of our employees or suppliers is passed on to all Travelers for the relevant Booking. Any information that we give to you shall be deemed to be given to each and every Traveler traveling pursuant to a Booking.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received.

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in US Dollars, or as otherwise indicated.

Children\'s Rates: Child costs are based on sharing a room with adults and using existing bedding. Costs for additional bedding are available on request.

Accommodation Ratings: Descriptions of hotels shall be used as referencing information only and are not a guarantee or warranty of any kind by us. Some countries do not use star ratings for official categorization of accommodation.

Rates and prices variation: Rates quoted are approximated for to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be varied without notice.

Promotions
Promotional or discounted offers on this site are provided at the discretion of Vu Voyage Co.Ltd. All offers are subject to availability and may be withdrawn at any time.


C. GROUP AND INCENTIVE TRAVEL

As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.


D. PAYMENT

Payment Options:

  • We accept payment in cash, bank transfer, or credit card.
  • At the moment, traveler checks are not generally accepted in Vietnam. Therefore, payment in this method is not recommended

Deposits:

  • Bookings traveling within 30 days will be required to pay the full amount at the time of confirmation.
  • Bookings traveling more than 30 days out will be required to pay a deposit of 30% at the time of confirmation.
  • Deposit conditions for certain accommodation and tour products may vary. We will advise you in writing of these conditions at the time of booking.
  • Bookings made within 30 days of travel must provide a credit card guarantee at the time of booking, if the booking is available exactly as requested full payment will automatically be taken.

Final Payment: Final payment is due 30 days prior to travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Card Fees: Please note that a card fee will be applied automatically to credit card payment amounts

  • Visa and Mastercard – 2.6%
  • Diners, American Express – 4%


E. CANCELLATION AND AMENDMENT POLICY

Services

Notice Period

Charges

Accommodation

0-15 days

No charge

 

7 days

75%

 

3 days

100%

Tours

0-15 days

No charge

 

7 days

75%

 

3 days

100%

 

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.


F.
PRIVACY STATEMENT

The following discloses the use of information gathering from you from this web site:

We will require some information such as yours
a) Full name
b) E-mail address
c) Postal address
d) Telephone number
e) Credit/debit card number and expiry date
g) Traveler names

We request this information from you on our order form. We use this contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know in an e-mail (please see contact us section for our email address). We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to fulfill our legal obligations or in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Sharing Information
Information is shared with

a) Our bank: When paying by credit or by debit card we pass your card details to our bank for authorization of the transaction and for payment.

b) Our group companies: We may disclose your information to booking agents, car rental agents, hotels and other third parties involved in providing your travel arrangements who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfillment of your transaction. This may involve sending your data to countries outside Vietnam.

c) Third parties only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration.

- Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.

 

WE BUILD SMILES \"\" LET\'S ROAM WITH US

 


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VUVOYAGE CO., LTD → Business License: 410 401 0731
Address: 251/3 Nguyen Van Troi, Phu Nhuan District, Ho Chi Minh City, Vietnam
Tel:
(848) 3842 0710 - 3844 2669 / Fax: (848) 3842 0710
Hot Line: (84) 983 303 090
Email: info@vuvoyages.vn, vu@vuvoyages.vn, vuvoyage@gmail.com
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